Millions of outpatient appointments and treatments have been delayed in NHS hospitals during the pandemic. When patients contact the hospital, they are sometimes told to ask their GP for an ‘expedite letter’. This is frustrating for you and for us, and we cannot guarantee that this will result in your appointment being brought forward.
Only the hospital can compare your needs with those of other patients on their waiting list and they will action your request accordingly.
If you want to inform a hospital of a change in your symptoms, you may use the templates below when contacting the hospital - please use copy and paste. One is for patients waiting for a first appointment with a specialist, the second is for patients waiting for a follow-up appointment, treatment, or operation. You should post your letter to either Outpatient Appointments (for first appointments) or your consultant’s secretary (for follow-up care) - please see contact details below.
Letter for a first appointment with a specialist
Download the Letter for a first appointment with a specialist template (DOCX, 15KB)
Letter for a follow-up appointment
Download the Letter for a follow-up appointment template (DOCX, 15KB)
Should you have trouble getting through to the relevant departments please contact the Patient Advice and Liaison Service (PALS) for the relevant hospital.
Wrexham Maelor Hospital – 03000 847847 - Visit the Wrexham Maelor Hospital website
Countess of Chester Hospital – 01244 365000 - Visit the Countess of Chester Hospital website