Incident and Response to Monday 18/10/21
WE WOULD LIKE OUR PATIENTS TO BE AWARE OF THE FOLLOWING INFORMATION.
THIS WILL WE HOPE, DISPEL THE CURRENT MYTHS THAT THE SURGERY IS NOT OPEN FOR BUSINESS.
THE DATA DISPLAYED OUTLINES THE WORK LOAD UNDERTAKEN PRE-COVID AND DURING THE COVID PERIOD.
THIS DATA PLAINLY SHOWS THAT WE ARE WORKING HARDER THAN PRE-COVID.
||2021 (to date)
|Telephone calls IN
||Telephone calls IN
|Telephone calls OUT
||Telephone calls OUT
(projected for full year 11388)
38 Shotton Lane, Shotton, Deeside, Flintshire CH5 1QT
Telephone: Deeside 814455/812094
Fax: 01244 811728
Email for patients Use Enquiries.W91036@wales.nhs.uk
This email is for non-urgent patient requests only and will be dealt with within 72 working hours. If you require to send any patient information please use - Clinicalcorrespondence.W91036@wales.nhs.uk this will then be received by the correct administrator. If your query is of an URGENT nature please contact the surgery by telephone.
Email for all Health Professionals Use: Clinicalcorrespondence.W91036@wales.nhs.uk
This mailbox is to be used by Health Professionals when the internal electronic or normal mail is not available. This is intended for patient information only. Any other mail or queries will not be dealt with.
Please be aware that emails are not secure and we would prefer that you register for My Health on Line and use this secure service which is perfectly designed to do this.
Drs Gil-Candon, Douglass, Hedges, Murphy & Royles
FLU SEASON IS UPON US AGAIN.
If you have not had your flu vaccine this winter, we do still have some available.
This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.
My Health Online
We are registered with My Health Online (MHOL) which means you can book an appointment or order a repeat prescription from your computer without ringing or coming to the surgery. There is a selection of times, dates and doctors to choose from. As more patients use this system we will allocate more appointments for remote booking.
To register just ask at reception for the appropriate forms. If you are unable to get to the surgery, please ring and ask any staff member to send you the forms in the post. Alternatively, someone can collect the forms and register on your behalf, with your permission.
Patient Frequently Asked Questions with My Health Online
My Health Online Patient Guide
The surgery was established in the 1950s and has expanded over the years. We now have 8500+ patients in an approximate three-mile radius in the area shown on the practice area map.
To provide care, there are currently two full-time and one part-time doctors working together in a partnership, plus two practice nurses. There are 11 members of staff who deal with administrative, secretarial and clerical work. We can arrange X-rays and Ultrasound scans at the community hospital and also physiotherapy. Some Consultants hold clinics there as well.
Monday - Friday 8.30am - 6.00pm