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Practice Activity November Posted or Updated on 10 Jan 2024

  • Total number of calls to surgery: 7,280 (up 582 from 6,698)
  • Number of calls answered within two minutes: 1,215 (down 49 from 1,264)
  • Number of calls abandoned: 678 (down 367 from 1,045)
  • Items issued via prescription: 16,843 (down 1,125 from 17,968)
  • Referrals made: 445 (down 9 from 454)
  • Fit notes issued: 173 (up 14 from 159)
  • Administrative communications issued (letters/emails): 2,495 (down 412 from 2,907)
  • Text messages sent and received: 1,777 (down 1,018 from 2,795)
  • Total digital requests submitted to practice: 913 (up 88 from 825)
  • Appointments - total: 2,665 (down 1,499 from 4,164)
  • Appointments - seen: 2,521 (down 1,350 from 3,871)
  • Appointments - DNA: 144 (down 149 from 293)
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