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Practice Activity September Posted or Updated on 3 Nov 2023

  • Total number of calls to surgery: 6,595 (down 475 from 7,070)
  • Number of calls answered within two minutes: 1,006 (down 71 from 1,077)
  • Number of calls abandoned: 1,121 (down 269 from 1,390)
  • Items issued via prescription: 15,213 (down 1,562 from 16,775)
  • Referrals made: 319 (down 97 from 416)
  • Fit notes issued: 151 (up 2 from 149)
  • Administrative communications issued (letters/emails): 2,642 (up 136 from 2,506)
  • Text messages sent and received: 809 (down 2,431 from 3,240)
  • Total digital requests submitted to practice: 708 (up 20 from 688)
  • Appointments - total: 2,445 (down 105 from 2,550)
  • Appointments - seen: 2,338 (down 67 from 2,405)
  • Appointments - DNA: 107 (down 38 from 145)
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