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Practice Activity August Posted or Updated on 18 Oct 2023

  • Total number of calls to surgery: 7,070 (up 864 from 6,206)
  • Number of calls answered within two minutes: 1,077 (up 236 from 841)
  • Number of calls abandoned: 1,390 (up 245 from 1,145)
  • Items issued via prescription: 16,775 (up 995 from 15,780)
  • Referrals made: 416 (down 135 from 551)
  • Fit notes issued: 149 (down 7 from 156)
  • Administrative communications issued (letters/emails): 2,506 (up 36 from 2,470)
  • Text messages sent and received: 3,240 (up 2,698 from 542)
  • Total digital requests submitted to practice: 688 (up 19 from 669)
  • Appointments - total: 2,550 (down 117 from 2,667)
  • Appointments - seen: 2,405 (down 138 from 2,543)
  • Appointments - DNA: 145 (up 21 from 124)
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