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Practice Activity: March Posted or Updated on 25 Sep 2023

  • Total number of calls to surgery: 9,787 (up 1,325 from 8,462)
  • Number of calls answered within two minutes: 830 (up 251 from 374)
  • Number of calls abandoned: 4,734 (up 338 from 4,396)
  • Items issued via prescription: 17,608 (up 3,494 from 14,114)
  • Referrals made: 455 (up 81 from 374)
  • Fit notes issued: 151 (down 6 from 157)
  • Administrative communications issued (letters/emails): 2,601 (up 88 from 2,513)
  • Text messages sent and received: 475 (down 16 from 491)
  • Total digital requests submitted to practice: 570 (up 158 from 412)
  • Appointments - total: 2,638 (up 244 from 2,394)
  • Appointments - seen: 2,522 (up 231 from 2,291)
  • Appointments - DNA: 116 (up 13 from 103)
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