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Practice Activity: April
Posted or Updated on 20 Jul 2023
- Total number of calls to surgery: 7316 (down 2,471 from 9,787)
- Number of calls answered within two minutes: 736 (down 94 from 830)
- Number of calls abandoned: 3.467 (down 1,267 from 4,734)
- Items issued via prescription: 14,736 (down 2,872 from 17,608)
- Referrals made: 383 (down 72 from 455)
- Fit notes issued: 145 (down 6 from 151)
- Administrative communications issued (letters/emails): 1,878 (down 723 from 2,601)
- Text messages sent and received: 370 (down 105 from 475)
- Total digital requests submitted to practice: 649 (up 79 from 570)
- Appointments - total: 2,246 (down 392 from 2,638)
- Appointments - seen: 2,110 (down 412 from 2,522)
- Appointments - DNA: 136 (up 20 from 116)