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Practice Activity: April Posted or Updated on 20 Jul 2023

  • Total number of calls to surgery: 7316 (down 2,471 from 9,787)
  • Number of calls answered within two minutes: 736 (down 94 from 830)
  • Number of calls abandoned: 3.467 (down 1,267 from 4,734)
  • Items issued via prescription: 14,736 (down 2,872 from 17,608)
  • Referrals made: 383 (down 72 from 455)
  • Fit notes issued: 145 (down 6 from 151)
  • Administrative communications issued (letters/emails): 1,878 (down 723 from 2,601)
  • Text messages sent and received: 370 (down 105 from 475)
  • Total digital requests submitted to practice: 649 (up 79 from 570)
  • Appointments - total: 2,246 (down 392 from 2,638)
  • Appointments - seen: 2,110 (down 412 from 2,522)
  • Appointments - DNA: 136 (up 20 from 116)
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