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Practice Activity December Posted or Updated on 2 Feb 2024

  • Total number of calls to surgery: 5776 (down 1504 from 7280)
  • Number of calls answered within two minutes: 954 (down 261 from 1215)
  • Number of calls abandoned: 658 (down 20 from 678)
  • Items issued via prescription: 16247 (down 596 from 16843)
  • Referrals made: 292 (down 153 from 445)
  • Fit notes issued: 134 (down 39 from 173)
  • Administrative communications issued (letters/emails): 1611 (down 884 from 2495)
  • Text messages sent and received: 1361 (down 416 from 1777)
  • Total digital requests submitted to practice: 762 (up 151 from 913)
  • Appointments - total: 2168(down 497 from 2665)
  • Appointments - seen: 2036 (down 485 from 2521)
  • Appointments - DNA: 132 (down 12 from 144)

 

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