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Practice Activity June Posted or Updated on 10 Aug 2023

  • Total number of calls to surgery: 6,571 (down 20 from 6,591)
  • Number of calls answered within two minutes: 780 (up 199 from 581)
  • Number of calls abandoned: 1,136 (down 402 from 1,538)
  • Items issued via prescription: 17,289 (up 1,030 from 16,259)
  • Referrals made: 376 (down 41 from 417)
  • Fit notes issued: 158 (up 8 from 150)
  • Administrative communications issued (letters/emails): 2,112 (up 11 from 2,101)
  • Text messages sent and received: 833 (up 451 from 382)
  • Total digital requests submitted to practice: 588 (up 13 from 575)
  • Appointments - total: 2,654 (up 356 from 2,298)
  • Appointments - seen: 2,492 (up 301 from 2,191)
  • Appointments - DNA: 162 (up 55 from 107)
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